SHIPPING

Most of our large projects ship by FEDEX Freight, due to size and weight, and take up to 7 business days to arrive, depending which side of the country you are on. Cost also varies, for the same reason. We will give you a shipping quote based on size of the item, weight, value and your location prior to processing your order. We use FEDEX for shipping smaller items. A few items, such as mailboxes, have a fixed shipping cost regardless of where you are. We will contact you about a week before shipping to verify shipping information and make final payment arrangements. Due to limited space, we must ship projects upon completion. Please inspect your shipment immediately upon arrival, writing a note for any damage or suspected damage.
If you have special conditions that prevent large trucks from delivering at your location or don’t have forklifts or extra people to unload your crate, please let us know so we can make special arrangements.

FREIGHT DAMAGE

We are almost as proud of our packing as we are of our completed projects. In most cases, we build our own plywood crates. Although our experience has been that damage is a rare occurrence, some of our projects are fragile and occasionally even a well protected item gets banged up in transit. Please inspect you shipment immediately upon arrival. If your merchandise has been damaged, report to the freight company immediately and to Archive Designs within 24 hours of the delivery. If you do not inform the shipper/deliverer in writing and as soon as possible they may not accept your claim. Please hold the package and contents in the condition in which they were received, until inspection has been made. Do not return shipment to us until instructed to do so. We will do everything possible to assist you in your claim against the freight company, but we are not responsible for loss or damage after the item is out of our possession. We will make every effort to help the repair or replacement process be as timely and painless as possible.

RUSH ORDERS

If priority shipping (Next Day or 2nd day) isn’t enough to get the arrival date closer to when you need it, we have a "Rush Order" system to accommodate your situation without treating our other clients unfairly. Rushing an order through the crafting process without compromising the quality of the product or disturbing the normal flow of business costs us in overtime labor and special handling. So, depending on our current schedule, we can offer to cut our CURRENT production turnaround time in half for an additional 25% of order total. Please call to discuss current schedule. You may also add priority shipping for an even sooner arrival date. Please call for current schedule and a priority shipping quote.